Cancellation Policy

You can cancel from Billing and Plan in your dashboard at any time, or by emailing us. There is no cancellation fee and no notice period.

Cancelling stops the next renewal. Your store stays on its current plan until the end of the period you have already paid for, and then moves to a paused state — your data is not deleted when a plan lapses.

Renewal payments are not refundable, so cancel before the renewal date if you do not want to be charged again. A first plan payment is separately covered by the 7-day money-back promise in our Refund Policy.

Cancelling a plan does not delete your store or its data. If you want the store and its data removed entirely, email support@eazikart.com from your registered address and we will confirm before doing anything, because deletion cannot be undone.

An order can be cancelled from its tracking page while it is still being accepted or prepared. Once the seller has packed or dispatched it, online cancellation closes and you will need to contact the store directly.

When an order is cancelled, the stock is returned to the store immediately. If the order was paid online, the seller refunds it to the original payment method; for Cash on Delivery orders there is nothing to refund.

Sellers can also cancel an order — for example if an item turns out to be out of stock — and are expected to tell you why and refund any payment already taken.

Where a cancellation results in a refund, the seller initiates it through the payment gateway that took the payment. Gateways typically return the money to the original method within 5 to 7 working days, and your bank may add a day or two.

Refunds for orders are made by the seller, not by EaziKart. Refunds for EaziKart plan payments are made by us, and are covered by the Refund Policy.